Privacy Policy — GDPR Compliance

At NOT FRIENDLY SOFTWARE LLP, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws in the United Kingdom.

1. Data Controller

NOT FRIENDLY SOFTWARE LLP is the data controller of your personal data. If you have any questions or concerns regarding the processing of your data, please contact us at:

Email: info@notfriendlysoftware.com
Address: 160 City Road, London, EC1V 2NX

2. Types of Personal Data We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, job title, and company details.

  • Project-related Information: Details you provide regarding your software development project, including specifications, preferences, and requirements.

  • Billing Information: If applicable, payment details such as invoicing address and payment method.

  • Technical Data: Information about your usage of our website, including cookies and analytics data.

3. Purpose of Data Collection

We collect your personal data for the following purposes:

  • To communicate with you regarding our services and your software development project.

  • To provide tailored software services and deliver projects according to your specifications.

  • To process payments for services rendered.

  • To comply with legal and regulatory obligations.

  • To improve our services based on feedback and usage data.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: To provide the services outlined in our agreement with you, including the development and delivery of bespoke software solutions.

  • Legitimate interests: To communicate with you regarding our services and improve our offerings.

  • Consent: In cases where we ask for explicit consent to process data (e.g., for marketing purposes or surveys).

5. How We Use Your Personal Data

We use the personal data we collect in the following ways:

  • To communicate with you about project updates, changes, or any relevant information regarding your software service.

  • To manage your account and provide customer support.

  • To issue invoices and process payments.

  • To comply with legal obligations or resolve disputes.

  • To analyse website usage for improvement of our services.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by law. Once your personal data is no longer required, we will securely delete or anonymise it.

7. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. However, we may share your data with third parties in the following cases:

  • Service providers: We may share your data with trusted third-party service providers who assist us in delivering our software services (e.g., payment processors, cloud hosting providers).

  • Legal requirements: We may disclose your personal data if required by law or in response to a legal request, such as a court order or government inquiry.

All third parties we work with are required to comply with applicable data protection laws and ensure that your personal data is handled securely.

8. Your Rights Under the GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right to access: You have the right to request a copy of the personal data we hold about you.

  • Right to rectification: You have the right to correct any inaccuracies in your personal data.

  • Right to erasure (Right to be forgotten): You can request that we delete your personal data in certain circumstances, subject to legal obligations.

  • Right to restrict processing: You can request that we limit the processing of your personal data in certain situations.

  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller.

  • Right to object: You can object to the processing of your personal data under certain conditions, including for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at info@notfriendlysoftware.com. We will respond to your request within the time frame required by law.

9. Security of Your Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your experience and improve our services. For more information about how we use cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website, and we will include the effective date of the policy.

12. Complaints

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

You can contact the ICO at:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK
Website: https://ico.org.uk/
Helpline: 0303 123 1113

Contact Us

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at:

Email: info@notfriendlysoftware.com
Address: